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Shipping & Returns

Our items are custom made and ship within 2 weeks , sometimes sooner. Please contact us if you need your items by a certain date and we will do our best to accomodate your request.
A $25.00 rush fee may apply and expedited shipping fees to rush orders needed sooner than our standard shipping time.

All orders begin production process immediately upon receipt of payment.   Please be certain your correct shipping address is within payment as this is the address we use for shipment of your item(s).  No changes can be made once order is received.

Shipping Rates:
0-$15.00  = $8.00
15.01 - 25.00 =$9.00
25.01 - 40.00 =$10.00
40.01 - $75 = $12.00
$75.01 - $100.00 = $15.00
$100.01 - $150.00 = $20.00
$150.01 - 300.00 = $25.00
$300.01 - $500.00 =  $30.00

These rates are via usps standard shipping.  If you need expedited shipping rates feel free to contact us for shipping rates.  Shipping times are approximately 3-5 days after item is shipped.
Heavy items are shipped via UPS.

Embroidery designs are shipped on cd via usps.  If you prefer email delivery of your designs, please contact us and we will accomodate your request and refund shipping charges.  It will be your responsibility to download and store your designs after purchase.

REFUNDS AND EXCHANGES

Our policy reflects the policies of bridal shops throughout the United States. Wedding merchandise is fragile and easily soiled, therefore all sales are final. Due to the one-use nature of wedding merchandise, these policies are strictly enforced. Every bride wants fresh, new items for her wedding and not something that another customer has handled and then returned.

We do not accept returns for any reason other than damaged or defective merchandise, and do not issue refunds to credit cards for any reason. If you receive damaged or defective merchandise, it will be replaced for the exact same item.

Please check your merchandise as soon as you receive it.

If there is a problem with your order, you must notify us within THREE BUSINESS DAYS and then have the product back to us within TEN BUSINESS DAYS, or your package will be refused.  Our workmanship is guaranteed, we will replace or repair any item due to a mistake we have made during craftmenship.

Embroidery designs are non returnable / non refundable they have all been tested for accuracy.
We are confident that you will be 100% satisfied with your purchase. We are happy to accomodate special requests if you would like us to create something for you.

ORDERING

Please take your time filling out ordering information for personalization details.  Once payment has been made with ordering details included we will be unable to make any changes with information being passed along to processing staff.  We would rather have a paragraph of details to work with and have you receive an item exactly the way you want.  If you do not mention thread color for embroidered items we will use the embroidery thread color shown on website sample.
We accomodate most changes per your request on our items unless it is not possible for construction of item.  At that time we will email you and let you know the details. 

If you have any questions about customizing your items please contact us prior to purchasing.

Please be sure to check your spam/deleted email folder for emails especially with free email accounts.  Many times our emails are filtered from our business email address.


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